What is your refund policy?

Our Mentorship product is billed monthly.

• Mentorship Groups are non-refundable once the monthly charge has been processed. You may cancel your subscription to the Mentorship Group add-on at any time by contacting support@banyantogether.com, which will prevent further charges for the following month.
  
• If you cancel your Mentorship Group subscription, you will still retain your Base Membership unless you choose to cancel that separately.
• Refunds will not be issued for any unused portion of the month.

We offer a variety of Half-Day and Full-Day Retreats, with pricing that varies depending on the specific event. Refunds and cancellations for these retreats follow the guidelines below:

• Full Refund: For cancellations made up to 30-days before the retreat.
  
• ‍50% Refund: For cancellations made between 30 and 7 days before the retreat.
• ‍No Refund: For cancellations made less than seven (7) days before the retreat.
• ‍Transfer of Registration: If you cannot attend the retreat, you may transfer your registration to a future retreat within six (6) months, provided you notify us seven (7) days before the event.

If Banyan cancels the retreat, you will receive a full refund of the amount paid in USD. Refunds will be processed within 7-10 business days. Please email support@banyantogether.com to request a cancellation or transfer.

Our refund policies for each of our courses are below.

4.a. Mindful Relating Course

As this is a recorded course, no refunds are available once the course has been started.

4.B. Mindfulness Mentor Training

Refunds follow the same policy for all participants. You may request a full refund within 30 days of purchase, provided the course has not started. Once the course is accessed or begun, refunds are not available. Refunds are not applicable for participants with a 100% scholarship, as no payment has been made.

Payment Plans (via Klarna)

If you selected a Klarna payment plan, please review Klarna’s refund terms below:

• Full refunds: Cancel any remaining payments and return the amount already paid, provided the course has not yet started.
  
• ‍Partial refunds: Klarna will adjust the remaining balance or return the difference, depending on the refund amount.
  For more information, or to request a refund, please contact our support team at support@banyantogether.com. Refunds will be processed within 7-10 business days.

We understand that unforeseen events can happen. In exceptional cases, such as severe illness or hardship, we may consider refund requests on a case-by-case basis. Please contact us to discuss your situation at support@banyantogether.com. We are here to help.